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FAQ

FREQUENTLY ASKED QUESTIONS

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1. Question: How long will it take to receive my order? Answer: We ship all orders the next day/that day for delivery within 2-3 days within HK and 7-14 days outside of the HK. Disclaimer: Shipping MIGHT be a bit slower due to Covid-19 2. Question: Can I buy from your store if I'm a reseller? Answer: Sure, we welcome resellers! If you're a reseller, I would urge you to reach out over email to marco@marcomyfcc.com and we may be able to sort discounted prices or partnerships where possible. 3. Question: What do you sell in our shop? Answer: We mainly sell Match Attax and Panini Products and also Individual Cards and we will be stocking every new collection that is released! 4. Question: What giveaways do you run? Answer: We run lot's of giveaways! We would suggest you checking out our YouTube Channel and social media and our main website for more information on our giveaways. YouTube: https://youtube.com/myfcc Instagram: https://instagram.com/myfccyt Our Website: https://m.marcomyfcc.com 5. Question: How can I contact the customer's service if there's any problem? Answer: You can by email: marco@marcomyfcc.com or by DMing us on Instagram @myfccyt. 6. Question: How can I know more news and discounts from our shop? Answer: You just have to join our newsletters at the bottom of this page or by checking out our YouTube Channel and social media and our main website for more information on our shop. YouTube: https://youtube.com/myfcc Instagram: https://instagram.com/myfccyt Our Website: https://m.marcomyfcc.com 7. Question: Can I be your partner to help promo our store? How can I reach you? Answer: We really welcome partners! Please DM us on Instagram @myfccyt or by contacting us by email: marco@marcomyfcc.com for more info! 8. Question: What is 'Mail Your Cash'? Answer: 'Mail Your Cash' is to help people without credit cards or bank accounts... to buy products form our store. Please send us your cash to [{ROOM 1103, 11/F CHARM CENTRE, 700 CASTLE PEAK ROAD, LAI CHI KOK, KOWLOON, HONG KONG SAR CHINA} {#00000}] and please send us a email to tell us you already mailed the money. After that, we will ship it to your address as soon as possible. *If you're order is more than 2GBP, we have to wait until the money arrives before you mail the order, sorry* *If you are in Hong Kong, you have to mail the money first, and we will mail it once we got the money* Disclaimer: In case the money is lost during the shipping, we WILL NOT take any responsibility. PLEASE NOTE THAT: *People who ordered and doesn't mail the money will be entered in our BLACKLIST* 9. Question: Where Should I go collect my order if I selected 'Self Collect'? Answer: Please go collect your order at {ROOM 1103, 11/F CHARM CENTRE, 700 CASTLE PEAK ROAD, LAI CHI KOK, KOWLOON, HONG KONG} only on Mondays. *Method is Currently Disabled Due To Covid-19*

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